At Positive Minds Australia, we respect your privacy and are committed to protecting the personal information of the individuals, families, and organisations we support.
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Personal information is information or an opinion that identifies an individual. This may include:
We may collect personal information through our interactions with you, including:
We may also collect limited information about how you use our website, including through cookies and analytics tools, to improve user experience and our services.
We collect and use your personal information for purposes including:
Sensitive information (as defined under the Privacy Act) includes information such as health or wellbeing information.
Where we collect sensitive information (for example, through counselling services), it will be handled in accordance with applicable legal and professional obligations and only:
We may disclose your personal information to trusted third-party service providers who assist us in delivering our services. This may include:
IT service providers
Website hosting and platform providers
Payment processing providers
Delivery and logistics providers (where applicable)
The types of personal information shared may include your name, contact details, and transaction information, and is limited to what is reasonably necessary for the service being provided.
We only share information where necessary and take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
Some third-party providers we use may store data in cloud-based systems located outside Australia.
Where this occurs, we take reasonable steps to ensure these providers comply with Australian privacy laws and protect your information.
Our website may use cookies and analytics tools to:
Understand how visitors use our website
When you purchase products through our website, we may collect personal information such as your name, contact details, delivery address, and payment information.
This information is used to process your order, deliver your products, and communicate with you about your purchase.
Payments are processed securely through third-party providers, and we do not store your full payment details.
We may share your information with trusted service providers such as payment processors and delivery partners to fulfil your order.
You can choose to disable cookies through your browser settings.
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure.
When your personal information is no longer required, we will take reasonable steps to destroy or de-identify it. Some information may be retained to meet legal and professional obligations.
You may request access to the personal information we hold about you and request corrections if needed.
To do so, please contact us in writing using the details below.
We may require identification before providing access. We will not charge a fee for access requests, but may charge an administrative fee for copies.
We take reasonable steps to ensure your personal information is accurate, up-to-date and complete. Please let us know if your details change.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with our legal obligations.
This Privacy Policy may be updated from time to time and will be available on our website.
If you have any questions or concerns about this Privacy Policy, please contact us:
Positive Minds Australia Pty Ltd
Email: hello@positivemindsaustralia.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au
Last updated: May 2026
